Support
Email us at [email protected]
We usually reply within two business days. Telling us your device model, OS version, and the app version from Settings, bottom of the screen makes it much faster to help.
Open Settings → Restore Purchases. That re-establishes Remove Ads and other one-time purchases on the device you are signed into. Coin packs are spent inside the game and cannot be restored once used. If a purchase was charged but never delivered, email us with the receipt from Apple or Google and we will sort it out.
Birdblocks is an offline game with no account, so your progress lives on your device only. It does not sync between devices and it is removed when the app is deleted. There is no server copy for us to restore, which is also why we never receive your data. If progress vanished without deleting the app, please email us and describe what happened just before it.
Reward videos need a working connection. If an ad fails to load, the game falls back to a smaller reward or tells you none was available, and it never takes anything from you for a failed ad. If a video finished and the reward did not arrive, email us with the approximate time it happened.
Open Settings → Privacy options. That reopens the consent form so you can review or change your choices. The row only appears where a consent form applies to your region. On iOS you can also change tracking permission in iOS Settings → Privacy & Security → Tracking.
Check that reminders are on in Settings → Daily reminders, and that notifications are allowed for Birdblocks in your device settings. Reminders are scheduled on your device and are never sent from a server, so they will not arrive if notifications are blocked at the system level.
Delete the app. Everything Birdblocks stores is on your device, so removing the app removes all of it. Purchase records are held by Apple or Google, not by us.
Birdblocks is not directed at children under 13 and is not part of any child-focused store programme. Ad content is limited to Teen rating or lower.